FAQs

Shipping costs

Standard Post
1x box = $4.95
2x box = $6.95 
3 or more = FREE SHIPPING (stock up the gift cupboard!) 

Express Post
1x box = $7.95
2x box = $15.95 
3-4 boxes = $19.95

International Shipping costs vary depending on the country, these costs will be displayed when you are on the checkout page.

---

How long will it take for my order to arrive if I'm in Australia?

We dispatch orders most business days from Perth via Australia Post, we suggest allowing the following for Standard Post:
- Perth metro    3-4 business days
- Country WA    4-6 business days
- Interstate        6-8 business days 

If you have any questions about your order don't hesitate to contact us at chat@tinygiants.com.au

---

How long will it take for my order to arrive if I'm outside Australia?

We send via Australia Post and suggest allowing the following:
- NZ      6-9 business days
- USA    7-10 business days 
- UK      9-12 business days

If you have any questions about your order, don't hesitate to contact us at chat@tinygiants.com.au

---

How will my Chit Chat Box arrive?

Your Chit Chat Box will arrive in a white padded plastic mailer bag, these are weatherproof should it come into contact with a bit of wet weather. 

---

What can I do if my Chit Chat Box arrives damaged?

Don't hesitate to contact us within 7 days of receipt of order should you have any problems. To assist us please provide a photo of the damage and your invoice number.  Please refer to our Refund Policy on the Checkout page for further information.

---

Returns and refunds

Returns and refunds aren’t offered for change of mind. Please refer to our Refund Policy on the checkout page for further information.

---

Pricing

All pricing is in Australian Dollars (AUD) and includes 10% GST. Tiny Giants reserves the right to change pricing at our discretion and without notice.

---

Customer care, feedback & ideas

You can email us anytime of the day, we will endeavor to respond as soon as possible: chat@tinygiants.com.au