FAQs

How long will it take for my order to arrive if I'm in Australia?

We send orders 2-3 times per week from Perth via Australia Post, we suggest allowing the following:
- Perth metro    3-4 business days
- Country WA    4-6 business days
- Interstate        6-8 business days 

If you have any questions about your order don't hesitate to contact us at chat@tinygiants.com.au

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How long will it take for my order to arrive if I'm outside Australia?

We send via Australia Post and suggest allowing the following:
- NZ      6-9 business days
- USA    7-10 business days 
- UK      9-12 business days

If you have any questions about your order, don't hesitate to contact us at chat@tinygiants.com.au

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How will my Chit Chat Box arrive?

Your Chit Chat Box will arrive in a plastic mailer bag, these are weatherproof should it come into contact with a bit of wet weather. 

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What can I do if my Chit Chat Box arrives damaged?

Don't hesitate to contact us within 7 days of receipt of order should you have any problems. To assist us please provide a photo of the damage and your invoice number.  Please refer to our Refund Policy on the Checkout page for further information.

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Returns and refunds

Returns and refunds aren’t offered for change of mind. Please refer to our Refund Policy on the checkout page for further information.

 

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Pricing

All pricing is in Australian Dollars (AUD) and includes 10% GST. Tiny Giants reserves the right to change pricing at our discretion and without notice.

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Shipping costs

Shipping costs vary depending on where you live and how you would like it sent, please visit the checkout for more information.

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Customer care, feedback & ideas

You can email us anytime of the day, we will endeavor to respond as soon as possible: chat@tinygiants.com.au